FAQ

Technical problems with your water heater

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An overview of the most common situations

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There’s no hot water
Your water heater is no longer providing hot water. Several technical and electrical causes are possible. To avoid complicating the issue, call our customer service at 1 877-353-0077 and your problem will be solved quickly.
I don’t have enough hot water
Here are a few things to check: are the hot and cold water lines connected properly (and not in reverse)? Is there a water leak in the plumbing system? Is the thermostat’s temperature set at 60 °C (140 °F)? Was there a higher demand for hot water? If all these possible causes have been ruled out, then you should think about the size of your water heater. Maybe it no longer meets your water heating needs. If you are not familiar with basic plumbing and electricity, keep in mind that our expert technicians are always available.
My water is boiling hot
Either the thermostat’s temperature is set too high or the thermostat is defective. The heating element may have also been corroded by carbon dioxide. You may either have to replace the thermostat or the heating element. Our CMMTQ certified technicians are able to perform these modifications for you. Call our customer service at 1 877-353-0077.
My water heater runs constantly
There may be different reasons for this. Either the water heater is too small for your needs, the thermostat is defective or not connected to the water heater, or the auxiliary switch is defective. You will need to check a few of these possible causes to find the source of the problem. Call us and we’ll quickly fix the problem. Best of all, our repair service is guaranteed.
One of the elements has failed
Either the wiring connections are inadequate or loose, the voltage is too high or there is a short circuit somewhere, etc. You can spend hours looking for the problem or you can call us at 1 877-353-0077.
The fuse blows frequently
Among the possible causes, oxidized or loose connections or a low supply voltage are the most probable. Our technicians can help. Call us.
The drain valve is leaking
The drain valve is either open or defective. You can turn off the drain valve yourself, but if it needs to be replaced, we can do that for you. 1 877-353-0077
The relief valve is leaking
You’ll need to check a few things to find the actual cause. Either the relief valve is improperly seated or defective, the thermostat is defective, the water pressure in the tank is excessive, thermal expansion has occurred in a closed water system, etc. If you can’t find the problem, call us. Our expert technicians will find what’s wrong and quickly fix it.
There is water on the floor or in the drain pan
If the relief valve, the element or the water heater leaking? You need to find the cause of the problem. We’re available if you need us.
The insulation is wet
The plumbing connections or the relief valve is leaking or there is a leak around the element. If you can’t find the cause, call us.
The tank is bulging
Make sure a relief valve is installed. If not, you’ll have to install a proper relief valve or install a suitable expansion tank on the cold water line. Do you need help with this task? HydroSolution is there to help.
There are traces of rust in hot water
This means your anode has been eaten away and needs to be replaced. Our expert technicians can easily take care of that.
The hot water smells bad
Water contains a high sulphate and mineral content. You need to replace the magnesium anode with an aluminium anode and use chlorine bleach to clean the inside of the tank. Or you can call us at 1 877-353-0077.
The hot water is rust coloured
This usually means your inner tank has been corroded. Your water heater needs to be replaced. HydroSolution is here for you.