Always striving to deliver high-quality services, HydroSolution is devoted to providing continuous training to its employees. All advisors and installers have recently received unique training tailored to their reality. The goal is to give the staff the necessary tools to achieve and maintain a high customer satisfaction rating.
To track its performance and its customer satisfaction level, HydroSolution conducted a survey to measure the quality of its services. After compiling the results, a satisfaction rate of 97% was reached.
THE WHITE GLOVES AND BLUE CARPET SERVICE
At HydroSolution, we know how important first impressions are. Our advisors have received unique and tailored training to perfect their hard and soft skills, which lie at the heart of our business and service offering. Our expert advisors will leave a positive impression and give you all the necessary information to help you make an informed choice.
This second contact is just as important since it takes place in your home! Our certified CMMTQ technicians are expert water heater installers. In addition to their technical knowledge, they have learned soft skills during our training courses to offer a flawless installation service, from the delivery truck to your home.
HydroSolution specializes in water heaters and tech accessories. Therefore, we are passionate about offering you the best products available on the market. Our water heaters are manufactured exclusively for HydroSolution by Giant, a major water heater manufacturer in Canada. Our exclusive water heaters are unique appliances that meet our highest quality standards.
Our Delivery Service
Water heaters contain fragile components and must be handled with care. Our qualified installers will carry your water heater from the Montréal manufacturer to our warehouse and then to your home. Rest assured, all the necessary precautions will be taken to avoid any possible post-installation issues arising from mishandling the appliance. The white gloves and blue carpet symbolize our delivery method: the white gloves for handling your water heater and the blue carpet for protecting your property.
Our customer service is your go-to resource before, during and after the installation. You can reach our team by phone or online 24 hours a day, 7 days a week, 365 days a year. Whether you have a question, need reassurance or are experiencing problems with your water heater, our expert advisors will be glad to help.