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1 877 353-0077

Join over 850,000 Quebecers


Want to speak with someone?

Fill out this form and a customer service representative will contact you within 60 minutes between 9am and 7pm from Monday to Friday, and between 9am and 4pm on Saturdays and Sundays.

The benefits of renting with HydroSolution

Goodbye maintenance fees
No deposit. No maintenance or repair costs. We’ll even replace your water heater for free if needed.
Easy to budget
Twelve predictable monthly payments every year. Did you know that the amount of your water heater purchase over 10 years would bear enough interest to cover most of the rental costs?
Support is only a phone call away
Our advisors are available 24/7 for repairs and emergencies. If your water heater leaks, we can repair it within three hours!
Lower risk of water damage
The CSA approved heating elements, the oversized anode and NPT factory-installed electric fittings will all extend the service life of your water heater.

Find the water heater that’s right for you


Evaluate your
household water consumption

Low to average
Members of your household take up to 4 showers or 2 baths every day, you wash your clothes with cold water, and you run the dishwasher every 3 days.

Members of your household take more than 4 showers or 3 baths every day, you wash your clothes with hot water, and you run the dishwasher every day.

Questions about our service?

How long does the rental contract last?

A rental contract is for a minimum of 12 months. Once the minimum contract period has ended, the rental agreement will automatically renew every month with the same terms and conditions, unless one of the parties terminates the contract as per the modalities outlined therein. If you benefit from a promotional rate, the minimum contract period may be longer. It depends on the promotion.

What warranties are available?

HydroSolution water heaters come with a 10-year warranty against tank leaks, an 8-year warranty on parts, and a 1-year warranty on labour. If you rent your water heater, the parts and labour are included.

How long will I have to wait before my water heater is installed?

You will receive a call to schedule your appointment within 1 to 2 business days. Installation delays may vary in accordance with demand and periods of the year. On average, installation takes place within two weeks.

Will there be additional costs incurred during the installation?

Your plumbing system must comply with Quebec’s Plumbing Code as well as your municipality’s regulations. Furthermore, your electrical panel must comply with Quebec’s Electrical Code.

Additional fees may be incurred (payable to installation technicians) for the following reasons:

  • The water valve needs to be replaced or installed
  • The drain pan needs to be connected to the floor drain
  • The electrical system needs to be updated
  • The water heater platform needs to be raised to safely connect the valve to the wall drain
  • Any change to the building’s plumbing system
What’s included in the installation?

HydroSolution’s experts will safely install your water heater and make sure it complies with the standards and regulations in force in Quebec. Installation includes:

  • A high-end HydroSolution water heater manufactured by Giant in Quebec
  • Vacuum relief valve to prevent siphoning
  • T&P valve in case of excessive temperatures and pressure
  • Discharge tube
  • Drain pan placed under the water heater (if there is enough space)
  • Removal of the old water heater and recycling of the raw materials
  • Connection of the drain valve to the existing discharge tube in compliance with applicable codes
  • Various parts such as pipe fittings
How will I receive my bill?

You will receive a bill every two months. If you want to receive a paper bill, you will be charged an additional $1 every billing cycle. To avoid using paper needlessly, we encourage you to sign up to receive your bill electronically, at no extra cost, in the Customer Centre. No bill will be sent by email – you will receive an email notifying you your bill is available in the Customer Centre.