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A rental contract is for a minimum of 12 months. Once the minimum contract period has ended, the rental agreement will automatically renew every month with the same terms and conditions, unless one of the parties terminates the contract as per the modalities outlined therein. If you benefit from a promotional rate, the minimum contract period may be longer. It depends on the promotion.

HydroSolution water heaters come with a 10-year warranty against tank leaks, an 8-year warranty on parts, and a 1-year warranty on labour. If you rent your water heater, the parts and labour are included.

You will receive a call to schedule your appointment within 1 to 2 business days. Installation delays may vary in accordance with demand and periods of the year. On average, installation takes place within two weeks.

Your plumbing system must comply with Quebec’s Plumbing Code as well as your municipality’s regulations. Furthermore, your electrical panel must comply with Quebec’s Electrical Code.

Additional fees may be incurred (payable to installation technicians) for the following reasons:

• The water valve needs to be replaced or installed
• The drain pan needs to be connected to the floor drain
• The electrical system needs to be updated
• The water heater platform needs to be raised to safely connect the valve to the wall drain
• Any change to the building’s plumbing system

HydroSolution’s experts will safely install your water heater and make sure it complies with the standards and regulations in force in Quebec. Installation includes:

• A high-end HydroSolution water heater manufactured by Giant in Quebec
• Vacuum relief valve to prevent siphoning
• T&P valve in case of excessive temperatures and pressure
• Discharge tube
• Drain pan placed under the water heater (if there is enough space)
• Removal of the old water heater and recycling of the raw materials
• Connection of the drain valve to the existing discharge tube in compliance with applicable codes
• Various parts such as pipe fittings

You will receive a bill every two months. If you want to receive a paper bill, you will be charged an additional $1 every billing cycle. To avoid using paper needlessly, we encourage you to sign up to receive your bill electronically, at no extra cost, in the Customer Centre. No bill will be sent by email – you will receive an email notifying you your bill is available in the Customer Centre.