Always striving to deliver high-quality services, HydroSolution is devoted to providing continuous training to its employees. All advisors and technicians have recently received unique training tailored to their reality. The goal is to give our staff the necessary tools to achieve and maintain a high customer satisfaction rating.
To track its performance and the satisfaction level of customers, HydroSolution conducted a survey to measure the quality of its services. The results show a 97% satisfaction rate.
Our white gloves and blue carpet service
At HydroSolution, we know how important first impressions are. Our advisors have received unique and tailored training to perfect their hard and soft skills, which lie at the heart of our business and service offering. Our expert advisors will leave a positive impression and provide you with the necessary information to help you make an informed choice.
This second contact is just as important since it takes place in your home! Our certified CMMTQ technicians are experts at installing water heaters. In addition to their technical knowledge, they have learned soft skills during our training courses to offer a flawless installation service, from the delivery truck to your home.
HydroSolution specializes in water heaters and tech accessories. That’s why we are passionate about offering you the best products available on the market. Our water heaters are made exclusively for HydroSolution by Giant, a major water heater manufacturer in Canada. Our exclusive water heaters are unique appliances that meet our highest quality standards.
Our delivery service
Water heaters contain fragile components and must be handled with care. Our qualified technicians will carry your water heater from the manufacturer in Montreal to our warehouse and then to your home. Rest assured, all the necessary precautions will be taken to avoid any possible post-installation issues arising from mishandling the appliance. The white gloves and blue carpet service symbolizes our delivery method: white gloves for handling your water heater and a blue carpet for protecting your property.
The customer experience
Our customer service is your go-to resource before, during and after the installation. You can reach our team by phone or online 24 hours a day, 7 days a week, 365 days a year. Whether you have a question, need reassurance or are experiencing problems with your water heater, our expert advisors will be glad to help.
Find the water heater that’s right for you
Evaluate your household water consumption
Low to average
Members of your household take up to 4 showers or 2 baths every day, you wash your clothes with cold water, and you run the dishwasher every 3 days.
Members of your household take more than 4 showers or 3 baths every day, you wash your clothes with hot water, and you run the dishwasher every day.