For a water heater that meets your needs, you can choose between two options. Forty-gallon water heaters are perfect for homes with one or two people or those living in smaller spaces.

On the other hand, 60-gallon water heaters are suited for larger families (of three or more) or if you have a large tub or hot tub. Rest assured that HydroSolution’s team will help you find the water heater that meets your needs.

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Water heaters with ECOPEAK® technology offered by HydroSolution are designed and manufactured right here in Quebec. Thanks to their technology, these water heaters consume less energy at peak hours: between 6 a.m. to 9 a.m. and 4 p.m. to 8 p.m. It also includes three heating elements, one more than standard models. For more information, you can consult the detailed product sheet.

Even though this is a reliable, eco-responsible choice for dwellings with 3 people or fewer, it can also be a good option for families of 4 or 5. We recommend you make sure this product is sufficient for your family’s needs before you rent or purchase it. To do so, simply consult the ECOPEAK® purchase guide to see if you need to change your water consumption habits or not. You can also fill out our interactive questionnaire to get a recommendation based on your lifestyle habits.

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Want to find out how old your water heater is? Simply look at the label on the tank.

It includes important information such as when your water heater was manufactured, the wattage of the elements and the serial number.

Keep in mind that insurance companies will require the installation date of your water heater, not the date it was manufactured. These two dates might differ by a few months. If you’re a HydroSolution customer and having trouble reading the information on your label, simply get in touch with our customer service and we’ll be happy to help.

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There are numerous advantages to renting a water heater! First and foremost, you don’t need to provide a deposit or pay for maintenance or repairs. In fact, we’ll take care of delivery, installation, and removing your old water heater. Moreover, if your water heater ever needs to be repaired or replaced, we’ll do so at no extra cost, in line with HydroSolution’s policies.

By renting your water heater, you’ll also benefit from a monthly flat rate which will avoid any unpleasant surprises at the end of the month. Moreover, did you know that rental is more advantageous than purchasing a water heater over a 10-year period? That’s because if you own your water heater, you might have to spend an average of $300 every time you need the water heater to be serviced. Do the math! Renting a water heater can be much more cost-efficient than purchasing one.

If your water comes from a well, if you live in a condo building, or if your insurance company requires it, we’ll recommend our Rental PLUS option which comes with preventive replacement after your water heater’s 10-year lifespan. Water from a well is harder and contains minerals which could shorten the lifespan of your water heater.

Choosing rental means an affordable monthly fee and complete peace of mind!

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You should receive your bill 2 to 4 weeks after the water heater is installed.

If you rent your water heater, you will receive bills every other month. If you want to access your bills at any time, you need to create an account in the Customer Centre section on our website. Please note that if you choose to receive a paper bill, a $1 fee will be charged every month and you will have to change your preferences on our Customer Centre page or contact us by phone.

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Want to end your rental agreement with HydroSolution? Did you know you can purchase the water heater at its residual value, in line with HydroSolution’s criteria? To do so, contact our customer service team and we’ll be happy to guide you through the process.

If you still want to put an end to your contract, you can do so at any time except if you benefit from a promotional rate.

If you want to put an end to your contract, call us at 1-877-353-0077 or write to us at least 30 days before the termination date of your agreement. The mailing address is listed in the “Contact Us” section of our website.

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Our superior quality water heaters are made exclusively for HydroSolution right here in Quebec. In addition to being eco-efficient, they come with a 10-year warranty against leaks. They’re available in two sizes: the 40-gallon water heater is ideal for households that don’t have a high water usage (one to three people) or for smaller spaces. Our 60-gallon water heater is a good option for homes with 3 people or more or for people who frequently take baths and use their dishwasher or washing machine several times a day.

HydroSolution water heaters come with a 10-year warranty against tank leaks, an 8-year warranty on parts, and a 1-year warranty on labour. If you rent your water heater, the parts and labour are included.

HydroSolution’s water heaters are designed with a cold water entry in the bottom of the tank. That means the cold water does not come into direct contact with the hot water on the top of the tank – resulting in less energy use. You’ll get 10% more hot water than with a standard model where the cold water enters from the top.

A rental contract is for a minimum of 12 months. Once the minimum contract period has ended, the rental agreement will automatically renew every month with the same terms and conditions, unless one of the parties terminates the contract as per the modalities outlined therein. If you benefit from a promotional rate, the minimum contract period may be longer. It depends on the promotion.

A HydroSolution water heater’s lifespan is about 15 years. When you rent your water heater, we will replace it at the end of its lifespan – between the 13th and 16th year. If your insurance company requires you to replace your water heater after 10 years, if you live in a condo, or if you want a preventive replacement after the 10th year, you will have to choose Rental Plus. HydroSolution water heaters are unique and built to last longer.

A rented water heater remains the property of HydroSolution. You must comply with the terms set forth in the contract. You cannot sell the rented water heater to a third party or even remove it without notifying us. You can however purchase it at its residual value, in accordance with the rules set by HydroSolution.

Please notify us as soon as possible of any change in ownership. If you are selling your property, you must list the rented water heater in the seller’s declaration and deed of sale and inform the new owner they must comply with the conditions of the rental contract. The contract will then be transferred to the new owner. In case of a dispute, the former owner remains liable for meeting their obligations.

The monthly amount due must be paid by the owner or a third party they’ve named (with HydroSolution’s consent). The tenant or third party must sign a form stating they are responsible for the payment.

HydroSolution covers 95% of Quebec. Our teams are constantly working to expand our coverage.

Only owners are authorized to sign a rental contract. Your landlord will be able to name you as the party responsible for paying the monthly amount due.

Your plumbing system must comply with Quebec’s Plumbing Code as well as your municipality’s regulations. Furthermore, your electrical panel must comply with Quebec’s Electrical Code.

Additional fees may be incurred (payable to installation technicians) for the following reasons:

• The water valve needs to be replaced or installed
• Raccordement du bac de rétention au drain de plancher
• The drain pan needs to be connected to the floor drain
• The electrical system needs to be updated
• The water heater platform needs to be raised to safely connect the valve to the wall drain
• Any change to the building’s plumbing system

The water heater must be installed in a location with sufficient space and near a wall or floor drain. The space must also be easily accessible for inspection, repairs, replacement, and removal. The space must not be in a condition that leads to accelerated aging or damage to the water heater’s components or tank. The room must also be heated.

You need to make sure the front of the water heater is unobstructed and the path between your entrance and water heater is clear. Make sure the electrical panel is easily accessible. Review your home’s regulations. Pets must be kept out of the way. Even though we love animals, some installation technicians may be uncomfortable around them. Furthermore, noise from the installation may distress your pet.

Here’s a tip to help you figure out how much space you’ll need: if you can roll an office chair from the truck to your water heater without any problems, the path is clear!

For more information, visit https://www.hydrosolution.com/en/installation/

HydroSolution’s experts will safely install your water heater and make sure it complies with the standards and regulations in force in Quebec. Installation includes:

• A high-end HydroSolution water heater manufactured by Giant in Quebec
• Vacuum relief valve to prevent siphoning
• T&P valve in case of excessive temperatures and pressure
• Discharge tube
• Drain pan placed under the water heater (if there is enough space)
• Removal of the old water heater and recycling of the raw materials
• Connection of the drain valve to the existing discharge tube in compliance with applicable codes
• Various parts such as pipe fittings

The owner can move the water heater at any time if they notify HydroSolution in writing before they undertake the work. The owner is responsible for all the costs associated with moving the water heater. Moving the water heater must be done by a certified technician as per your rental contract.

You will receive a call to schedule your appointment within 1 to 2 business days. Installation delays may vary in accordance with demand and periods of the year. On average, installation takes place within two weeks.

You can easily set up pre-authorized payments or visit your financial institution’s website. You can also log in to the Customer Centre and pay with a credit card.

You will receive a bill every two months. If you want to receive a paper bill, you will be charged an additional $1 every billing cycle. To avoid using paper needlessly, we encourage you to sign up to receive your bill electronically, at no extra cost, in the Customer Centre. No bill will be sent by email – you will receive an email notifying you your bill is available in the Customer Centre.