Support section
A thorough inspection
Every three years, we will carry out an inspection of your indoor unit if needed. We’ll thoroughly clean the filters as well as the outdoor unit. We’ll also take care of the preventive and visual maintenance of your device. However, keep in mind that the filters in your indoor unit will need to be cleaned once every three months or according to the manufacturer’s guidelines. This is essential, especially if you live in an environment that is dusty, exposed to pollen and pollution, or near construction work.
The only company that offers you a foolproof warranty
HydroSolution offers a 15-year lease agreement on Fujitsu wall-mounted heat pumps that includes parts repair and labor at no charge*, regardless of the model. With the rental of your heat pump, you will have peace of mind!
* Based on normal use of the product, in accordance with the manufacturer’s instructions and with the required maintenance.
The benefits of rental
In addition to preventive inspections, we also provide peace of mind because in the case of a breakdown, your unit will be repaired and the parts replaced. There are no travel fees and labour is included. And our customer centre is open 7 days a week.
After 15 years
If your unit is still functional and in good condition at the end of the 15-year lease agreement, you can continue to make monthly payments to keep using the unit. However, in order to determine if it is necessary to replace or repair your heat pump in the 15th year, whether it is due to a malfunction or a breakdown, HydroSolution will conduct an evaluation of your unit.
If the repair costs are above the unit’s depreciation value, HydroSolution may terminate your initial lease. You will then be able to sign a new lease agreement based on the options that best suit you.
In the event that the unit is replaced by a non-HydroSolution installer or by the customer, we will not be obligated to make any repairs to the ductwork that was done at the time of installation.
If after a few years of renting your unit you wish to purchase it, the rental agreement will end and your unit will automatically be under the manufacturer’s warranty (12 years from the date of manufacture).