A bit of background
Over the years, HydroSolution has gained an unmatched reputation for excellence and has become the company of choice in the field thanks to its turnkey service, which includes the rental, sale, installation and maintenance of HydroSolution appliances, as well as a repair service for almost any other brand on the market.
HydroSolution was created by Hydro-Québec in 1958 to promote the use of electricity throughout the province by offering an electric water heater rental service to all Quebecers.
In 2005, HydroSolution became a privately-owned company, but its original purpose remained the same: to offer water heater rentals, sales and installation services.
HydroSolution’s service offering is designed to meet the specific needs of a variety of customers; such as homeowners, tenants, condo managers, real estate investors and contractors. Specific programs for each customer type are designed to save time and offer a customized and orderly service.
HydroSolution’s executive team is made up of managers who leverage their in-depth experience for the success of the company. This small team is able to quickly adapt and react to make decisions that ensure we provide a service that is accessible and tailored to the needs of clients.
At the head of HydroSolution since 2014, Nicolas Ayotte has overseen the company’s greatest growth in its history. Because of his vision that has focused on sales, technology and brand development, the company is now a leader of the industry. His dedication and passion for surrounding himself with the best people allow him to create a dynamic work environment where every employee makes a difference. Prior to joining HydroSolution, Nicolas spent 16 years at Xerox as the Vice-President of Eastern Canada and 5 years as the President of Via Capitale. Nicolas also devotes his time to helping young hockey players.
Since 2005, Érick has participated in forging HydroSolution’s core values. Since he joined the team many years ago, he has been involved in all functional areas of the business and now has a good overview of the organization. He has also participated in numerous negotiations for refinancing deals and asset acquisitions.
In addition to his experience within the HydroSolution team, Érick holds the CPA and CGA designations as well as a bachelor’s degree in Business Administration in addition to a graduate certificate in financial performance.
During her career, Caroline has worked in developing major Quebec brands including Metro, Uniprix and Groupe Marie Claire. She also worked in advertising at Cossette for clients such as Coca-Cola, General Motors of Canada, Dairy Farmers of Canada and Metro.
Thanks to her managerial skills, she is an expert in relationship and digital marketing, loyalty programs, social networks and e-commerce.
Her in-depth experience makes her a creative and curious person always looking for solutions and results. She communicates with passion and works with her team to produce the best campaigns.
Caroline joined the HydroSolution team in May 2020 as Marketing and Digital Director.
Julie joined HydroSolution in 2017 and since then, she has skilfully been contributing to the company’s success. Her initial contact with the company occurred during her BBA internships where she was immediately drawn to HydroSolution’s mindset of innovation and friendly work environment.
After graduating with an MBA and becoming a member of the Ordre des CRHA, she is now responsible for ensuring the human-centric approach of HydroSolution’s business decisions. She is passionate about her role and truly believes employees are at the heart of any successful organization. She also knows that work must be a source of pride and joy.
As someone who is curious by nature, and a foodie, she is always up for travelling abroad or trying a new restaurant!
Youri is an IT manager with a strong technical background and extensive experience in providing customer service, overseeing teams, and managing complex IT projects. He also worked in the IT department at Lumenpulse as a manager for integration projects and international migration.
He is renowned for his attention to detail, enthusiasm, and ability to overcome new challenges. Youri joined HydroSolution’s team in 2021.
Since he joined HydroSolution in 2021, Dimitri has been able to leverage his extensive know-how of the best practices on customer satisfaction and experience as well as his background with operational technology in call centres.
Dimitri has spent more than 20 years helping call centres in the sectors of telecommunications, aviation, transportation, and home electronics.
He is a team player who loves spending time with his family.