About Us

About Us

THE THREE ESSENTIAL VALUES SHARED AT HYDROSOLUTION:

We care deeply that all the members of our team share the same values. Consequently, regardless of who you speak to, our advisors, technicians or customer service representatives, you will recognize the HydroSolution signature.

1

Teamwork
and Cooperation

Working together towards one common goal: the satisfaction of a job well done. This means, colleagues supporting each other, coaching the less experienced, and working closely with our partners throughout Québec.

2

Our Desire
to Please

Customer satisfaction is our number one priority, and this reflects not only in the warranties we offer but also in our telephone exchanges, our installation services and the choice of our external partners.

3

Innovative Approach
and Adaptability

The needs of our customers and employees are continuously evolving, which inspires us to innovate and make the corresponding changes to our products, practices and service offerings.

A Little Background on HydroSolution

HydroSolution was created by Hydro-Québec in 1958 to promote the use of electricity throughout the province by offering an electric water heater rental service to all Quebecers.

In 2005, HydroSolution became a privately-owned company, but its original purpose remained the same: to offer water heater rentals, sales and installation services.

Throughout the years, HydroSolution has gained an indisputable reputation and has become the company of choice in the field thanks to its turnkey service, which includes the rental, sale, installation and maintenance of HydroSolution appliances, as well as a repair service for almost any other brand on the market.

HydroSolution’s service offering is designed to meet the specific needs of a variety of customers; such as homeowners, tenants, condo managers, real estate investors and contractors. Specific programs for each customer type are designed to save time and offer a customized and orderly service.

 

Our Ecological Footprint

HydroSolution fosters sustainable development and promotes environmentally friendly practices, while working together with its customers to reduce their collective ecological footprint, such as recycling old water heaters, promoting online billing, offering a full range of qualified products, providing water heaters that are entirely manufactured in Québec, and that’s just to name a few.

 

Social Involvement

HydroSolution donates to various social and charitable causes. They are the proud partners of the Réseau québécois des OSBL d’habitation, which contributes to the health of individuals and their communities.

HydroSolution also provides water heaters to the Regroupement des Auberges du coeur du Québec, where troubled and homeless youth can find shelter for the past 40 years.

Since 2015, Nicolas Ayotte, president and CEO of HydroSolution, serves on the Board of Directors of the Special Olympics of Québec as administrator, because he believes and cares for the cause. The Special Olympics movement is active in 170 countries. Its mission is to enrich the lives of individuals with intellectual disabilities through sport.

 

Executive Team

  • Nicolas Ayotte, President and Chief Executive Officer
  • François Cinq-Mars, of the Customer Service and Operations Department
  • Érick Dion, of the Finance and Administration Department
  • Isabel St-Laurent, of the Marketing and Communications Department
  • Isabelle Poupart, Operational Efficiency Manager