PRIVACY AND SECURITY POLICY

1. TERMS OF USE

This Privacy and Security Policy applies to the access and use of this website. By using this website, you (the “User”) agree to comply with the Terms and Conditions stated in this Privacy and Security Policy.
This website is owned by the HydroSolution S.E.C. company (hereinafter “HydroSolution”).

2. GENERAL

HydroSolution reserves the right to change at any time and at its sole discretion the Terms and Conditions of this Privacy and Security Policy. Any change will take effect on the date it is published.

We cannot guarantee that all the information or content provided on this website is accurate. All information is provided for informational purposes only.

HydroSolution recommends that the User consults this Privacy and Security Policy periodically to take note of any change.

3. WEBSITE USE

Users of this website will find information on the products and services offered by HydroSolution in the field of residential water heaters. Through this website, the User can also:

  • contact HydroSolution representatives via email;
  • request information about a rental agreement;
  • give feedback;
  • get further details on bills;
  • access his/her Customer Centre account; and,
  • end an agreement.

When using this website, the User could be prompted to give his/her email address to HydroSolution. HydroSolution agrees to comply with its legal obligations in terms of protecting personal data like those described below and according to the anti-spam legislation.

4. INTELLECTUAL PROPERTY RIGHTS, COPYRIGHTS AND TRADEMARKS

All content (information, written materials, images, logos, icons, etc.) on this website is exclusively owned by HydroSolution or licensed to its subsidiaries, affiliated entities or third parties and cannot be used, reproduced, distributed, published or sold in any way whatsoever without obtaining the written consent of HydroSolution. All content on this website is protected by the copyright laws applicable in Canada.

The User may download or print content for personal and non-commercial purposes only. Downloading and printing any content does not explicitly or implicitly grant any license or any other right to the user.

The trademarks appearing on this website (both written and visual materials) are exclusively owned by HydroSolution or licensed to its subsidiaries, affiliated entities or third parties, and may not be used, reproduced or imitated without obtaining the written consent of HydroSolution, and are subject to the trademark laws applicable in Canada.

5. LINKS TO OTHER WEBSITES

This site may contain links or referrals to websites operated by third parties. Any link or referral to third-party websites contained on this website is provided solely to make the User’s browsing experience more efficient and convenient. HydroSolution is not responsible for the content of any third-party website that is accessible through such a link or referral. This Privacy and Security Policy does not apply to the use of third-party websites. HydroSolution does not guarantee the accuracy, validity, veracity or reliability of the content contained therein. HydroSolution does not endorse or validate information, products or services offered by third-party websites. Any access or use of a third-party website is at the User’s own risk.

6. LIMITATION OF LIABILITY

Except in the case of severe or intentional misconduct, HydroSolution is not liable for any material damage or other loss of any kind resulting from the access to or use of this website, the downloading of any content or the inability to use this website. It is the User’s responsibility to take the necessary precautions before accessing, using or downloading any content from this website. The User agrees that the use of this website is at his/her own risk.

7. PRIVACY AND PERSONAL INFORMATION

The use of this website, as described in Section 3 of this Privacy and Security Policy, is subject to the collection, use, retention or disclosure of the User’s personal information. The User’s consent is therefore required to use this website.

If the User disagrees with this Section or does not give his/her consent to the collection, use, retention or disclosure of his/her personal information, the User should stop using this website. Otherwise, by using this website, the User will be deemed to have given his/her consent to the collection, use, retention or disclosure of his/her personal information.

COLLECTION AND USE OF PERSONAL INFORMATION

HydroSolution may collect in its own name and on behalf of its subsidiaries and affiliated entities, some of the User’s personal information, including his/her name, street address, email address, telephone number, the make and model of his/her water heater as well as his/her credit card number. HydroSolution may, in a lawful and reasonable manner, collect any other personal data from the User for the purposes specified in this Privacy and Security Policy.

HydroSolution shall ensure that the User’s personal information is updated after each use following the initial gathering to minimize the possibility of using inaccurate and inappropriate personal information.

The User also agrees that his/her personal information collected by HydroSolution’s subsidiaries and affiliated entities is done through a third party, HydroSolution.

In some cases, HydroSolution may collect certain information that is useful for the purposes identified by any third party holding such personal information and the User agrees to any such collection.

By using this website and by accepting this Privacy and Security Policy, the User agrees that HydroSolution, its subsidiaries and affiliated entities collect his/her personal information for the following purposes:

  • To obtain information about products and services;
  • To buy products and services;
  • To schedule an appointment;
  • To follow up on the purchase, delivery and installation of products or to execute the services;
  • To ensure the recovery of outstanding balances for products and services;
  • To customize website use;
  • To improve the website;
  • To ensure the execution of this Privacy and Security Policy;
  • To promote the special offers of HydroSolution, its subsidiaries and related entities, in particular for the development, improvement, marketing, offer or sale of products or services sold by HydroSolution, its subsidiaries and related entities.

RETENTION OF PERSONAL INFORMATION

HydroSolution will store the User’s personal information on a server that belongs to HydroSolution and that is located in Canada. HydroSolution is committed to protecting the privacy of personal data by making sure that the server meets the applicable data privacy and security standards.

Access to personal information will only be available to authorized individuals for business-related purposes or whose duties require such access.

HydroSolution will store personal information for a reasonable period of time and for as long as necessary or useful for the specified purpose or for any other period required by law.

The User has the right to consult his/her file and may request to rectify any inaccurate personal information collected and stored by HydroSolution.

DISCLOSURE OF PERSONAL INFORMATION

The User expressly agrees that HydroSolution, its subsidiaries and affiliated entities share the personal data collected by one or the other in accordance with this Privacy and Security Policy.

The User agrees that HydroSolution, its subsidiaries and affiliated entities disclose his/her personal information to any business partner or future business partner. Any such disclosure will be subject to a confidentiality agreement between HydroSolution, its subsidiaries and affiliated entities on the one hand, and the current or potential business partner on the other.

The User agrees that HydroSolution may disclose his/her name, address, telephone number and email addresses to any third party for promotional or philanthropic purposes, including manufacturers, wholesalers, suppliers and merchants.

The User also agrees that HydroSolution may disclose the personal information collected for any other purpose under all data protection laws applicable in the User’s province of residence.

PASSWORD

To access his/her Customer Centre account from the website, the User must create and save a password. This password is confidential and should not be passed on to anyone. The User is responsible for any activity that occurs through his/her Customer Centre account by a third party.

8. APPLICABLE LAWS

This Privacy and Security Policy is governed by the provincial and federal laws applicable in the User’s province of residence.

*In case of any discrepancy or inconsistency between the French version of this Privacy and Security Policy and its English translation, the French version shall prevail.