Account and billing support

To notify us of a move, learn more about the terms of your rental agreement, or find out more about another topic related to your account, you’ll find the information below.

Your account

Change of address for the owner

Fill out this form to notify us of a move as soon as possible.

Fill out the form
Your account

Change of address for the tenant

Fill out this form to notify us of a move as soon as possible.

Fill out the form
Your account

Rental contract terms

Find out more about water heater terms.

See the terms
Your account

Understanding your bill

This practical guide will help you understand the information that appears on your bill.

Consult the page
Your account

How to pay your bill

See the payment options available to pay your bill.

Consult the page

Our videos

Our advisors answer your frequently asked questions.

Google rating 4.3 stars

Our priority: your satisfaction.

We are genuinely committed to providing you with an exceptional service experience. If, despite our efforts, you have encountered a dissatisfactory situation, we invite you to share the details with us. Your feedback is an opportunity for us to exceed your expectations and provide you with the best possible service.

Customer satisfaction